Junior Service Delivery Engineer

Junior Service Delivery Engineer (On-Site)

Cumbria
Core hours between 07:00 - 17:30

Overview

We're looking for a Junior Service Delivery Engineer to join a busy on-site IT support team in Cumbria. This is a great opportunity for someone early in their IT career or looking to build hands-on experience in a real working environment.

You'll be fully supported with training and development, making this an ideal role if you have a basic IT understanding and a strong willingness to learn.

What you'll be doing

Providing on-site deskside support to end users (hardware & software issues)
Setting up and delivering IT equipment (laptops, phones, tablets, etc.)
Troubleshooting everyday IT problems in a Windows environment
Supporting users face-to-face to keep them up and running
Managing your own support tickets and working to targets
Assisting with hardware rollouts, upgrades, and other IT projects
Helping with simple break-fix tasks on devices (training provided)
This is a hands-on role, so you'll be actively working across customer sites rather than office-based.

What we're looking for

Basic IT knowledge (Windows, hardware, Microsoft applications)
Strong communication and customer service skills
A proactive attitude and willingness to learn
Good problem-solving ability
Ability to work in a fast-paced environment

Requirements

✅ Full UK driving licence (travel between sites required)
✅ Must be 21+
✅ Happy to work on-site full time

What's in it for you?

Full training provided to build your technical skills
Opportunity to gain hands-on experience across different systems and environments
Exposure to projects such as device rollouts and upgrades
A great stepping stone into a long-term IT career

This role is perfect for someone who enjoys working with people, solving problems, and wants to grow their career in IT support.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy