International Customer Support Manager Group Protection

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We’re excited to offer a fantastic opportunity to join our International Markets Group Protection team as a Customer Support Manager.

In this varied and customer-focused role, you’ll manage a portfolio of Group Life and Income Protection policies throughout their lifecycle, from quotation and policy setup through to renewals and claims. You’ll be a key point of contact for customers and brokers, building strong relationships and helping to deliver an excellent customer experience.

You’ll join a collaborative team where continuous improvement and development are encouraged. We’ll support you with a comprehensive range of training and development opportunities, including the opportunity to gain your Financial Services certification.

• Manage the day-to-day operational activities for a portfolio of client contracts, including leading annual renewals and new business processes to ensure timely and accurate delivery.
• Ensure all activities comply with Zurich policies and relevant regulatory requirements (including Anti-Money Laundering and cross‑border business rules) by engaging with customers to maintain accurate AML information, reviewing and recording AML documentation in internal systems, and applying and evidencing appropriate AML controls in line with regulatory and internal standards.
• Build and maintain strong relationships with clients and brokers, acting as a key point of contact and resolving queries promptly and accurately.
• Deliver exemplary customer service, adopting a ‘one-touch’ mindset wherever possible.
• Maintain accurate and up-to-date customer information, ensuring strong data integrity and efficiency.
• Support the creation of accurate and detailed quotations, helping Zurich remain competitive within the Group Protection market.
• Engage with customers to ensure Anti-Money Laundering (AML) information and documentation is accurate and up to date, with appropriate controls followed and evidenced.
• Identify opportunities to improve processes and find innovative solutions that deliver better customer outcomes.
• Resolve policy-related queries and issues effectively while working within Zurich’s policies, procedures and regulatory requirements.
• Manage and prioritise your workload to deliver high-quality work within agreed SLAs.
• Collaborate closely with Underwriting, Medical Underwriting, Distribution, Commercial and Benefit Claims to provide a smooth and joined-up customer experience.

We’re looking for someone who enjoys building relationships, delivering great customer service and taking ownership of their work. You’ll also bring:

• Excellent communication, interpersonal and teamwork skills.
• Strong attention to detail, with the ability to proactively identify issues and recommend solutions.
• A professional, customer-focused approach.
• An enthusiastic and positive can-do attitude.
• The ability to adapt confidently to changing customer and business needs.
• A willingness to learn and develop your knowledge of the International Corporate Protection Solution proposition and systems.
• Strong organisation and prioritisation skills, with the ability to meet deadlines and perform effectively under pressure.
• A commitment to helping businesses and their employees access the protection they need.

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their…