Management, Retail & Store Manager, Operations Manager

We’re looking for a Manager to join our team. Our Manager plays a key role in helping our business to grow and succeed. It’s their job to ensure that store operations run smoothly, making Morrisons a better place for customers and colleagues.

Deputising for the Store Manager, they must create an inclusive environment for all managers and colleagues, model great leadership skills, and oversee all aspects of the store, including operational KPI targets, high store standards, safe & legal compliance, and ensuring managers are motivated.

As the Operations Manager it is your job to:

• Be accountable for the end‑to‑end process of all operations within the store, ensuring appropriate resources are available to deliver routines to the highest standard.
• Continually identify, develop and mentor talent across the store and wider region that creates a pipeline of successors.
• Continuously build the capability of the Management team through stretching their accountability and creating a plan for development areas.
• Work in partnership with the People Manager to embed a culture of being comfortable with change across the store and support Managers to do the same.
• Be an expert in safe and legal, ensuring all departments and colleagues are compliant with food safety laws.
• Support Managers with forward‑thinking action plans for their departments to increase performance.
• Contribute to the development of the annual Store plan by having a commercial mindset to identify opportunities which will maximise performance.
• Use freedom within the framework to develop local ideas to exceed sales targets and drive performance while motivating colleagues.
• Build relationships with all key stakeholders in order to involve the right people to deliver continuous improvements that benefit the customer.
• Lead by example to deliver exceptional standards and performance across the store whilst focusing most on what matters most for customers.
• Oversee all processes in store that affect product availability for customers while building the capability of the Management team to feed back to the respective business areas to continuously improve the customer experience.
• Make time to understand customers directly so that we can improve our daily offer and build their feedback into improvement plans and work with central teams to provide insight and opportunities to continually improve the service we offer.

How do we say thank you?

You will play a vital role in our business and have a huge impact on our success, so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

Our benefits include generous bonus, attractive pension scheme, private healthcare, colleague discount. We also offer family‑friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave.

About you

Our Operations Managers must have previous experience in the retail industry. Experience managing a large customer‑facing and high‑turnover operation (over £150k turnover per week) is essential.

• Strong leadership skills with the capacity to listen and respond.
• The ability to influence, listen and understand the external perspective to inspire and think broadly about new ways of doing things.
• Strong coaching skills; able to give feedback to ensure common ways of working.
• A passion for driving talent and creating a successful team culture.
• The ability to resolve challenges and build trust between the full store team.
• Set clear objectives that link directly to each department that are aligned with Morrisons priorities.
• The power to create a culture that fosters and values collaboration.

We are an equal opportunities employer and welcome applications from all sections of the community.