Senior Commercial Manager

Our client seeks a Senior Commercial Manager to join their team.

• Lead the consumer commercial trading rhythm across mobile, home, devices and customer value management, maintaining a clear view of revenue, margin, customer and portfolio performance against targets.
• Identify material performance variances, underlying drivers, risks and opportunities ensuring corrective actions are agreed, assigned and followed through.
• Own the consumer commercial forecast and outlook, working with Finance to translate commercial assumptions into robust revenue and margin forecasts.
• Lead the commercial input to the Annual Operating Plan, longer-range plans and in-year reforecasts.
• Develop and maintain transparent commercial assumptions covering customer volumes, ARPU, pricing, product mix, acquisition, churn, cross-sell and other value drivers.
• Lead prioritisation across mobile, home, devices and CVM, ensuring resource is focused on the highest-value commercial opportunities.
• Ensure pricing, proposition and lifecycle decisions are made with a clear understanding of customer impact, revenue, margin and market position.
• Identify and champion cross-product opportunities including household value, bundling and multi-product growth.
• Maintain an informed view of competitor activity, market trends and changing commercial conditions.
• Lead and develop a team of commercial professionals, setting clear objectives and building an evidence-led, action-oriented culture.
• Work cross-functionally with Marketing, Sales, Customer Operations, BI & Data, Finance and Technology to deliver integrated commercial outcomes.
• Escalate material commercial risks and opportunities to the CCO with clear, well-reasoned recommendations.
• Ensure all commercial decisions incorporate legal, regulatory, data protection and customer fairness requirements.

• Strong commercial management experience in a consumer, telecoms, subscription or similarly competitive environment.
• Demonstrable experience managing revenue, margin, customer and portfolio performance against targets.
• Strong understanding of commercial planning, forecasting and performance management frameworks.
• Ability to interpret complex commercial and financial information and translate it into clear, decisive action.
• Strong commercial judgement and the ability to balance revenue, margin, customer and operational considerations.
• Experience developing propositions, pricing strategies or portfolio roadmaps.
• Strong leadership and people-management capability with a track record of developing high-performing teams.
• Excellent written and verbal communication, including confidence presenting commercial recommendations to senior stakeholders.
• Strong prioritisation skills and the ability to operate effectively across multiple markets and competing priorities.

• Telecoms or subscription-business experience.
• Experience across mobile and broadband product portfolios.
• Experience of CVM, lifecycle management or recurring-revenue economics.
• Experience improving commercial reporting, forecasting or planning processes.
• Practical experience using AI, automation or advanced analytical tools to improve commercial decision-making.

• A senior, high-visibility commercial leadership role within a market-leading telecommunications business.
• The opportunity to shape consumer commercial strategy across multiple markets and product categories.
• A collaborative, commercially driven culture with international backing and genuine community values.
• Direct access to and influence at Chief Commercial Officer level.