Case Administrator

Working Pattern

Full Time, Part Time

Vacancy Approach

External

Location

Kendal

Region

North West

Closing Date

02-Jul-2026

Business Unit

AGY - NOMS Agency

Post Type

Permanent

Other

Number of jobs available

1

Reserve List

12 Months

Job

19151

Case Administrators support probation teams by ensuring all administrative processes run efficiently, maintaining systems, and collating probation information for case files. The role allows individuals to develop skills within the Probation Service, working across a range of settings including courts, prisons and community-based units. Successful applicants will receive a starting salary of £24,645 (pro‑rated for part‑time) and access to the Civil Service pay progression framework.

• Maintain accurate case files and administrative systems.
• Ensure all processes run efficiently and systems are properly managed.
• Collate and prepare probation information for case files.
• Handle enquiries from colleagues, agencies and people on probation in a busy environment using strong communication skills.
• Work within a variety of settings, including Accredited Programmes, Structured Interventions, Attendance Centres, Community Integration, Courts, Integrated Offender Management, Performance & Quality, Personality Disorder Projects, Prisons, Public Protection (Custody and Community) and the Homeless Prevention Taskforce.
• Support probation staff in managing and monitoring individuals on probation.

• Empathy, patience, and organisational skills.
• Strong communication and interpersonal skills.
• Capability to work effectively in a fast‑moving, busy environment.
• Right to work in the United Kingdom.

Candidates must have the right to work in the UK and the Civil Service. This role is not eligible for new Skilled Worker visa sponsorship from 22 July 2025 and will only consider applicants who held such a visa prior to that date. All successful candidates will undergo standard security and identity checks.

The Probation Service is an equal opportunity employer. The role is open to UK nationals, nationals of the Republic of Ireland, Commonwealth nationals with the right to work in the UK, EU, Swiss, Norwegian, Icelandic or Liechtenstein nationals and their settled or pre‑settled family members, qualified third-country nationals, and Turkish nationals with accrued rights to work. English language proficiency and full employment financial statement may be required.