Universal Banker

Universal Banker

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3 days ago:
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Ameris Bank is a purpose-driven company dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, we are their partner. We serve customers in our locations across the Southeast, Mid‑Atlantic, and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem‑solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers.

A growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates for purpose and how you can bring it to life as an Ameris Bank teammate.

As a Universal Banker, you will serve as a consultant to customers by conducting financial profiles, identifying needs, and creating cross‑sell and up‑sell opportunities. You will attract, expand, and retain customer relationships and contribute to the financial growth of the banking center. You will serve as both a Teller and Personal Banker to support customer and team needs. Other projects and duties will be assigned as needed.

• Responsible for the financial growth of the banking center through establishing, expanding, and retaining high‑value consumer and business client relationships.
• Proactively communicate with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty and solicit feedback to improve bank performance.
• Apply need‑based sales techniques and conduct customer financial profiles to attract, expand, and retain client relationships by identifying products and services.
• Maintain a working knowledge of banking products and promotions.
• Open new accounts and service existing accounts.
• Accountable for achievement of defined sales and service goals.
• Make recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client’s experience.
• Work to understand the root causes of customer service issues.
• Identify and implement resolutions for service issues involving supervisors on more complex issues.
• Conduct onboarding activities for new clients.
• Provide backup support to other branches and employees as needed.
• Work on the teller line when needed including operating the teller drawer and performing advanced, specialized teller functions, researching cash discrepancies, and handling complex customer transactions.
• Perform accurate transactions, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Provide assistance and training to other colleagues and serve as a mentor.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.

• Highly motivated team‑player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

• 1 or more years of customer service experience required.
• Cash handling or sales experience preferred.

• Bachelor’s degree preferred or equivalent education and related training or experience required.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment.
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long‑Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Se…