Engineer Technology

Job Description

• Perform L2/L3 support for Service Now platform issues, enhancements, and upgrades.
• Manage user roles, groups, ACLs, and domain separation configurations.
• Monitor platform performance, conduct health checks, and optimize system operations.
• Implement and enhance modules including Incident, Problem, Change, CMDB, Knowledge, and Service Portal.
• Develop and maintain HRSD solutions including HR Case Management, Onboarding, and HR Integrations.
• Architect and implement solutions across ITSM, ITOM (Discovery, Event Management, Service Mapping), HRSD, CSM, GRC (Risk, Policy & Compliance), and Sec Ops (Security Incident & Vulnerability Response).
• Lead integration efforts with third‑party systems using web services.
• Deliver Performance Analytics dashboards and reports aligned with business KPIs.
• Conduct workshops and collaborate with cross‑functional teams to define requirements and best practices.
• Mentor junior developers and foster a culture of continuous learning and process improvement.
• Manage vendor relationships and coordinate with external consultants.

• Bachelor’s degree in computer science or related field.
• Service Now Certified System Administrator (CSA); additional certifications preferred.
• 7+ years of hands‑on Service Now development and administration experience.
• Strong understanding of ITIL processes and SDLC methodologies (Agile, Scrum, Waterfall).

• Experience with BMC Remedy ITSM and its integration with Service Now.
• Hands‑on with Domain Separation and multi‑tenancy configurations.
• Familiarity with Service Now Orchestration and Automation techniques.
• Exposure to enterprise‑level migrations and data integrity management.

• Strong analytical, problem‑solving, and communication skills.
• Ability to work independently and lead cross‑functional teams.
• Customer‑focused mindset with a commitment to quality and innovation.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $90,000 - $115,000 a year.

Mid-Senior level

Full-time

Engineering and Information Technology

IT Services and IT Consulting