Front of House Team Member

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. As a Front of House Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile!

We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know! Successful Team Members will conduct themselves in a positive attitude and truthful character demonstrating 2nd mile service to every guest who visits our restaurant.

Position Type:

* Full-time and Part-time

Our Benefits Include:

* A fun work environment where you can positively influence others

* Flexible scheduling (and closed on Sundays)

* Learning first-hand from an experienced Operator and Restaurant Leaders

* Intentional growth and development to help you reach your professional goals

* Scholarship opportunities

* Competitive pay

Front of House Team Member Responsibilities:

* Key positions required of position:
Outside Order taking, Dining room Host/Hostess, Outside meal delivery, Drive-thru order taking, food and drink assembly.

* Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

* Execute FIFO (First In, First Out) model is being followed.

* Protect the customer experience by ensuring packaging, food presentation and quality is top level.

* Appropriately handle all customer issues and play a positive role in customer recovery.

* Understands food safety and quality excellence.

* Show up on time, have a great attitude and work hard for your entire shift.

* Constantly improve yourself by finding ways to do your work better and faster.

* Be responsible to fill your shift if you are not able work.

* Ensure your appearance is in compliance with the Team Member Handbook and Food Safety Guidelines.

* Be a team player.

* Assist in keeping the store clean, hygienic, and tidy, at all times.

* Stay up to date with yearly certifications and trainings.

* Uphold operators vision and mission for store in daily operations.

* Display good stewardship and a sense of ownership for the business.

* Invests in Chick-fil-A culture with willingness to grow and positive attitude.

* Keep up to date with current promotions and new products.

* Uphold all Pathway procedures and restaurant policies.

Qualifications and Requirements:

* Must be eligible to work in the United States

* Must have a source of reliable transportation

* Ability to handle all equipment, pans, pots, navigating shelving both high and low

* Reading, writing, and basic math and verbal communication skills required

* Works in hot, noisy and fast paced environment

* Mobility required during shifts

* Must work well under pressure

* Must be able to respond to changes or edits to orders quickly and efficiently

* Consistency and reliability

* Cheerful and positive attitude

* Loves serving and helping others

* Customer service oriented

* Strong interpersonal skills

* Detail-oriented

* Able to multi-task

* Works well independently and in a team environment

* Be willing and able to work a flexible schedule

* Have the ability to lift and carry 5-20 lbs on a regular basis

* Have the ability to stand for long periods of time

Most Chick-fil-A Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.