Customer Service​/Sales

Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. They greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. They maintain the in-stock condition of assigned areas, ensure it is clean, shop-able, and safe.

Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments.

Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

• Greet, qualify, recommend and close customers in their department
• Learn about products using company tools and provide information to customers to sell projects
• Maintain in-stock conditions and keep areas clean, shop-able, and safe
• Follow safety policies and complete required safety training
• Immediately correct hazards or report unsafe conditions to the Manager on Duty
• Collaborate with Department Supervisors, other department teams, and cross-department colleagues

• Employment type:
  
  Full-time
• Seniority level:
  Not Applicable
• Job function:
  Consumer Services
• Industries:
  Consumer Services