Guest Experience Ambassador

Guest Experience Ambassador

Customer Experience | Hospitality | First Impressions | Career Growth Opportunity

Hyundai of Cumming | Krause Auto Group

Hyundai of Cumming is looking for an outgoing, polished, and personable Guest Experience Ambassador to be the face of our dealership! This is more than a traditional greeter position. We are looking for someone who understands the importance of hospitality, enjoys connecting with people, and takes pride in creating an exceptional experience from the moment a guest walks through our doors.

As the first point of contact, you will play an important role in setting the tone for the entire dealership experience. Whether welcoming a customer, assisting a guest with finding the right department, or making a personal introduction to a sales or service team member, your goal is to make everyone feel welcome, valued, and taken care of.

You don't need automotive experience to succeed in this role. We are especially interested in individuals with backgrounds in hospitality, hotels, restaurants, luxury retail, customer service, or other guest-facing environments. Personality, professionalism, and a genuine passion for people are what matter most!

• 401(k) with company match

• Dental and vision insurance available

• Paid vacation, PTO, and holidays

• Career advancement opportunities – we promote from within

• Employee discounts on vehicles, parts, and service

• Family-owned and operated culture

• Long-term career stability

• Supportive and team-oriented environment

As our Guest Experience Ambassador, you'll help create a welcoming, polished, and professional atmosphere for every customer and visitor.

• Serve as the first point of contact, warmly greeting every guest who enters the dealership

• Create a memorable first impression through genuine hospitality and exceptional customer service

• Welcome guests, learn the purpose of their visit, and connect them with the appropriate sales or service team member

• Personally introduce customers to their designated team member whenever possible

• Ensure guests feel acknowledged, comfortable, and cared for while waiting for assistance

• Maintain an inviting, organized, and professional showroom and guest reception area

• Assist with incoming calls and direct customers to the appropriate departments

• Support the sales and service teams by communicating customer arrivals and coordinating guest interactions

• Maintain a visible, approachable, and professional presence throughout the dealership

• Anticipate guest needs and go above and beyond to create a positive experience

We want someone who naturally enjoys making people feel welcome and understands that the little things can make a big difference.

• Warm, outgoing, and engaging personality

• Excellent communication and interpersonal skills

• Professional, polished, and welcoming demeanor

• Strong hospitality and customer service mindset

• Ability to connect with people from all backgrounds

• Proactive attitude with the ability to anticipate customer needs

• Organized, dependable, and comfortable in a fast-paced environment

• Positive attitude and willingness to be a team player

• Previous experience in hospitality, restaurants, hotels, retail, or customer-facing roles is a plus, but not required

Requirements:

• Valid driver's license with a clean driving record

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We are a family-owned and operated organization that believes our employees are more than just a number.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, we offer an environment where talented individuals can build meaningful, long-term careers.

• Over 30 years of automotive success

• Family-owned and operated organization

• Promote-from-within culture with real advancement opportunities

• Supportive leadership team focused on employee success

• Opportunity to grow within a multi-brand automotive group

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.