Water​/Fire Restoration Technician

Water/Fire Restoration Technician at Ensign Building Solutions

When disaster strikes a home or office, we are first on the scene. You are part of the team that swoops in to save the day. A technician stabilizes the chaos by performing water/fire mitigation and other types of organized demolition and cleaning. Inspect, assess, and complete restoration work and put the customer at ease.

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explains processes used to complete active jobs and next steps to resolution in‑person to customers using printed materials as a guide with or without supervisor.
• Safely completes assigned jobs according to company processes while maintaining quality control on each job.
• Performs water damage repair to include water extraction, pack‑out of contents, removing/disposing of non‑salvageable materials, cleaning of salvageable materials, light construction, and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled and reports any equipment malfunction or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

• Strong work ethic and willingness to learn; experience in the restoration or construction industry not required.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Can read and safely follow product label usage instructions.
• Must be able to prioritize activities and meet deadlines.
• Drug/Alcohol/Tobacco free required.
• Certifications are not required but preferred:
• WTR – Water Damage Restoration Technician.
• ASD – Applied Structural Drying Technician.

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning.
• Stand and walk for extended periods of time; lifting, squatting, crawling, and crouching are required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• Don appropriate personal protective equipment (PPE); for safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Use visual acuity to perform detail‑oriented activities.

• Competitive wages.
• $500 startup bonus after 90 days of employment.
• Regular bonus and other performance incentives.
• Pension, profit sharing, and 401(k).
• PTO accrual.
• Health insurance.
• Opportunities for certification/advancement.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. Additional responsibilities related to restoration work may be required of employees. This job description does not create an employment contract, implied or otherwise, and employment with the company remains at will.