Senior Product Operations Manager

Cupertino, California, United States Corporate Functions

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. If you love thinking analytically and are passionate about using your financial knowledge to navigate challenges, we’d love to hear from you!

Join the Apple Finance organization and make a positive impact at one of the most influential leaders in technology. You’ll collaborate with a world‑class team to fuel innovation, creating products that delight customers and drive change. Apple values integrity, accountability, teamwork, and proactive thinking, encouraging everyone to bring their unique ideas forward. Diversity of thought strengthens contributions, fostering an environment where you can do the best work of your life.

By joining, you won’t just be part of something big. You’ll help shape it and make a lasting impact on the world.

This is an opportunity to join Apple Finance as an Order to Cash (O2C) Lead. You will support customers of many sizes across multiple regions, with a wide variety of billing models, payment terms, and invoicing formats. In this role, you will own and evolve an O2C function that can handle diverse commercial structures, turn manual processes into a repeatable and auditable operating model, and scale it globally within Apple’s finance ecosystem.

You will partner closely with Global Business Services, Accounting, Tax, Treasury, Collections, and Sales to make sure every invoice is accurate, every dollar is applied, and every process is ready for audit.

• * Own the end-to-end O2C process, including order intake, invoicing, credit management, cash application, collections, and credits and adjustments
• * Run billing operations flexible enough to support multiple billing models (prepaid and postpaid) and cadences (monthly, quarterly, annual), with customer- and region-specific variations.
• * Turn ad hoc, per-customer handling into standardized, documented, and scalable workflows, Partner with internal tools and systems teams to define requirements for billing tools that keep manual processes fast, accurate, and auditable, and drive automation as processes mature.
• Support revenue recognition, quarter-end close, and audit readiness in partnership with Accounting.
• Support expansion into new geographies, including local invoicing, e-invoicing, and indirect tax requirements.
• Partner with Sales Finance and deal desk teams on deal structuring, billing terms, and incentive-related calculations so commercial decisions reflect operational realities

• Proven track record of building or re-architecting O2C processes in a global organization, especially in complex or ambiguous environments
• Deep knowledge of accounts receivables, credit management, invoicing, and cash application at scale
• Strong controls mindset; public accounting or audit background and a professional accounting qualification (CPA, ACA, ACCA, or equivalent) a plus
• Hands‑on experience with SAP; familiarity with billing tools and automation a plus
• Ability to operate with a high degree of ambiguity and translate evolving requirements into durable processes
• Outstanding verbal and written communication skills, with the ability to influence cross‑functional partners at all levels

• Experience navigating cross‑organizational dependencies at a large, matrixed company, with specific examples of how you identified and managed interdependencies to keep initiatives on track.
• Experience adapting quickly to shifting or unique stakeholder requirements, with specific examples of…