Business Operations Analyst

Cupertino, California, United States Sales and Business Development

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. As part of our Business Operations team, you will be responsible for supporting sales teams to deliver Apple technology to consumer partners. In this role, you will work closely with sales, supply chain, reseller operations and finance teams to analyze business performance, understand market dynamics, provide insights on this performance to leadership, identify weekly opportunities and playbook(s) of actions to be driven across the team.

You will set quotas for the sales team and reseller incentive programs in partnership with finance team and measure performance against the targets. You will be responsible for driving special projects cross functionally that impact our business in the short and long term. You will help drive the preparation of weekly reviews/materials to assess performance of business, monitor/analyze daily/weekly performance, help identify opportunities and insights to improve performance, and drive execution across teams to achieve the forecast/goal.

You will collaborate with engineers and data scientists to identify use cases for AI/ML that can provide valuable insights and drive business growth.

As a Consumer Sales Business Operations Lead, you will:

- Own business performance analysis for certain lines of business, identifying variances, defining causes, specifying potential actions and their impact.

- Lead cross‑functional team that dives deep across a range of factors (micro + macro) influencing the performance of certain lines of businesses.

- Lead US Leadership team’s preparation for bi‑weekly Sales Review with C‑suite leadership and other reporting in key seasonal moments / new product launches.

- Analyze sales performance for sales leadership; highlight implications and suggest actions for improvement.

- Engage in allocation and supply analytics by collaborating with supply chain, finance, and sales teams.

- Lead cross‑functional team for managing excess inventory.

- Support forecast calls, evaluation of inventory needs, etc.

- Provide analytics to manage trade‑offs in times of product constraint (within business, across the U.S.).

- Serve as a business owner to internal AI/ML engineering and data science teams helping drive forward the vision for internal systems and tools driving business automation.

• BA/BS degree or equivalent experience in sales operations, business planning, finance, strategy and/or analytics
• 8+ years work experience in sales operations, business planning, consulting, finance, strategy and/or analytics
• Demonstrated success in relevant positions encompassing consumer/business intelligence, product marketing, product management, commercial management, finance and/or strategy planning
• Strong cross‑functional communication skills and experience managing deliverables across different teams
• Possess a high level of numeracy and data management capabilities and excellent analytic and presentation/communication skills
• Demonstrated success working in a fast‑pace ambiguous work environment
• Advanced Excel and presentation‑building (e.g. Keynote) skills
• Experience in generating insights from large data sets and telling a story
• Experience partnering with engineering / data science teams to provide the voice of the business and help drive the internal systems/tools roadmap forward

• MBA or equivalent experience is advantageous but not required
• Experience supporting cross‑functional projects within a large organization, with an emphasis on collaboration and…