Program Manager, Channel Store Operations

Program Manager, Channel Store Operations

Cupertino, California, United States Sales and Business Development

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. Our Channel Store Operations team ensures that customers have the best possible experience anywhere Apple products are sold.

Customer experience combines physical (display and merchandising), digital touch points, and advocacy (selling experience).

As a Consumer Program Manager, you will be responsible for the management of merchandising solutions in our major US Consumer Accounts. This includes the planning, design, installation, maintenance and execution of seasonal product refreshes and new product introductions in collaboration with internal and external partners. You will work closely with US Sales, Marketing, World Wide Programs, Operations, Finance and Procurement teams to establish and maintain in-store strategies to grow US Channel sales.

Additionally, you will collaborate closely with Apple-approved vendors during seasonal product refreshes and new product introductions (NPI). Your success will be in the depth of your relationships, internal and external, as much as the quality of your delivery.

In this role, you will:

• Manage Apple branded and non-branded merchandising solutions/fixture programs across major US Consumer Electronics partners
• Coordinate the deployment, relocation or replacement of Apple programs in partnership with approved vendors and retailers
• Own program forecasts, budgets and invoicing in coordination with US Sales, Procurement and Finance
• Collaborate with Worldwide and US Marketing Communications and Programs to deliver best in class retail execution of NPI
• Update and maintain point of sale (POS) landscape details in Apple internal systems and cross‑functional reports
• Contribute to the definition, development and streamlining of non‑branded processes from initial design to partner execution
• Own communication of marketing, merchandising and demo security guidelines to stakeholders during NPI
• Influence without authority. Operate as a liaison between Apple‑approved graphic vendors, fixture vendors and partners
• Partner with Demo Technology team to pilot, test and scale critical initiatives
• Report status on branded and non‑branded programs on a quarterly basis to leadership
• Benchmark and share best practices with US and Worldwide teams

• Typically requires a minimum of 8 years of related experience
• Background in merchandising, retail operations, and/or similar function
• Deep knowledge of visual merchandising and aligning to a design aesthetic
• Outstanding communication and organizational skills
• Ability to manage multiple projects simultaneously with competing priorities, strategies, and timescales
• Track record of successful budget management in excess of $1M or more
• Strong analytical and business modeling skills in Excel and other reporting tools
• Passion for the customer and partner experience

• Deep understanding of the retail consumer market (e.g., customer profiles, trends, challenges, opportunities, competitive landscape, etc.) is highly preferred
• Familiarity with Apple’s brand and general product knowledge is a plus
• Excellent collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross‑functional and multi‑directional partners
• Comfort managing ambiguity and ability to aggregate information from multiple sources to formulate a cohesive strategy or direction
• Ability to analyze…