Site Reliability Engineer; SRE - Media Production Infrastructure

Site Reliability Engineer (SRE) - Media Production Infrastructure

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We are seeking a highly skilled and experienced Site Reliability Engineer (SRE) to join our Platform Engineering team, supporting a world‑class media production environment for a leading global technology company. This is a crucial role within a Managed Services model, focused on ensuring the high availability, performance, and resilience of critical server, storage, and media workflow systems. You will be one of two dedicated on‑site SREs who will partner with remote and consulting staff to provide around‑the‑clock operational support and continuous infrastructure improvement.

• Infrastructure Management:
  Maintain and troubleshoot all production hardware, servers, and storage infrastructure, with a specialized focus on the Storage Area Network (SAN).
• Storage Expertise:
  Execute key maintenance and support for the SAN environment, including firmware/software updates for fiber switches, RAIDs, and ape systems.
• Networking and System Administration:
  Manage Directory services, network services (DNS, static IPs, subnet masks), and configure shares and permissions on the SAN.
• Monitoring and Observability:
  Manage and improve custom dashboards for 24/7 monitoring of systems, RAIDs, temperature sensors, and backup/archive processes.
• Custom Application Support:
  Contribute to the development and maintenance of custom applications and dashboards that support media workflows, including tools for project deployment, directory services integration, and ticketing.
• Remote/On‑Demand Support:
  Provide active on‑site support and participate in a 24/7 on‑call rotation for critical interventions (e.g., power/cooling issues).
• Backup and Archive:
  Manage the Backup and Archive environment, maintain tape systems, and prepare projects for archiving to the cloud.

• Experience:
  
  14+ years of experience working with macOS and SAN environments, preferably Xsan.
• Experience working with Stornext and Jamf.
• Technical Depth:
  • Deep expertise in Fibre Channel networking.
  • Demonstrated experience with hardware RAIDs, block storage, and LUN creation.
  • Thorough knowledge of macOS ACLs, POSIX permissions, and Directory Services.
  • Expertise in installing and configuring Prometheus and Grafana, including creating Prometheus exporters.
• Software & Scripting:
  • Experience with Shell Scripting.
  • Experience with remote connection technologies.
  • Thorough knowledge of data management for media and entertainment.

Please note:

This position requires on‑site presence in SCV/Cupertino
three days per week
, including Saturday and Sunday
. The third on‑site day may be scheduled on Tuesday, Wednesday, or Thursday
. The remaining two days may be worked remotely
.

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

• Monks has provided a compensation range that represents its good faith estimate of what Media.
  
  Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job‑related factors, but not based on a candidate’s sex or any other protected status.

$ - $ USD

• Excellent, full coverage medical, dental, and vision insurance
• Generous PTO and 15 company‑wide holidays
• 401(k) with company contribution
• Pa…