Desktop Support Analyst

JOB POSTING

Our campus is located in Santa Clara, CA, the heart of Silicon Valley. Join our team!

Do you have:

• Experience providing high quality customer-focused Desktop Support
• Excellent troubleshooting skills
• Efficient and effective support of project activities

This is a fully‑onsite position and is part of the Information Technology Team at the UCSC Extension located at 3175 Bowers Ave., Santa Clara, CA.

Benefits to working at UC Santa Cruz include:

• Medical / Dental / Vision Insurance Plans
• UC Retirement Plans
• Life Insurance / Legal Insurance / Discounted Pet Insurance
• 14 Paid Holidays Plus Accrued Vacation & Sick Leave
• Employee Discount Programs and much more

For full consideration, applicants should attach their resume and cover letter when applying. For guidance related to the application process or if you are experiencing difficulties, please review the Applicant Resources on our website.

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration.

NOTE:

Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant’s behalf. For more information, view this link.

IRD for this job is:
12-15-2025

UC Santa Cruz is a public university known for its unique blend of a small liberal‑arts environment with the rigor of a major research institution. It is celebrated for its innovative spirit and its beautiful campus.

UCSC Extension provides professional training that reflects the academic rigor of the University of California and the practicality of Silicon Valley culture. It offers certificate programs across multiple disciplines that can also be applied toward degree programs.

Under the general direction of the UCSC Silicon Valley IT Director, the Desktop Support Technician installs, maintains, and supports staff computers, printers, peripherals, teleconferencing, and AV equipment. The incumbent also analyzes requests for equipment and software in classrooms and executes implementation within departmental guidelines.

Budgeted Salary: $33.95 - $37.47/hour. Salary commensurate with skills, qualifications, and experience.

Benefits Level Eligibility: Full benefits.

Schedule Information:

• Full‑time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week:
  Mon‑Fri, with occasional weekends
• Shift Includes:
  Day, Evenings, Weekend

Employee Classification: Career appointment.

Travel: Up to 25% of the time.

50% – Staff Support

• Guide and participate in level one, and some level two responses to Help Desk contact, forwarding issues and requests to other teams as established in protocols.
• Coordinate and collaborate with other Information Technology teams.
• Facilitate problem determination and resolution activities for staff desktop issues following established protocols and policies.
• Assist the IT Director and Systems Administrators in guiding the direction for desktop support and interaction with Programming Departments.
• Understand and enforce published staff desktop policies and procedures.
• Facilitate projects to deploy computers and computer software and improve business processes.
• Organize, develop, test, document, and deploy the standard desktop software image.
• Maintain the process of re‑imaging staff desktop systems, and keep them up to date.

40% – Classroom/Lab Support

• Receive, log, and perform analysis of requests for computer equipment, software, projectors, TVs, and other requirements for use in classrooms and laboratories.
• Develop schedules and logs to ensure sufficient equipment is available, provide alternatives as needed, and maintain an inventory of spares.
• Work with Extension staff and instructors to ensure correct operation of courses supported by computer‑related classrooms.
• Perform quarterly assessments of lab and classroom‑required software (CERF) for instruction for the upcoming quarter.
• Install, set up, maintain,…