Support Senior Engineer

Support Senior Engineer

Salary Range: $80,000-$104,000 a year

• Installation of SW, FW and potentially unique settings via scripts across multiple product lines
• Able to unbox, update and repack units prior to transporting to DHx
• Experience in a variety of data capture techniques and testing
• Able to maintain and update organized lists of participants across multiple tools
• Follow up with participants to capture units and document their experience

• Understanding of user study concepts and awareness of consumer electronics development
• Background in preparing product for testing
• Understanding of Software installation and configurations
• Work across multiple tools to track progress

• Units are received, SW/FW updated and returned for distribution in a timely manner
• Participant lists and distribution groups are accurately maintained
• Capture requests are acted on quickly, with clear common and documentation is complete.
• Communication with the team is clear, effective and timely

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industry: IT Services and IT Consulting
• Timezone:
  Onsite in Cupertino