Engineering Program Manager,Enterprise & Education, Apple Services Engineering

Cupertino, California, United States Software and Services

Join Apple's Enterprise and Education team as an Engineering Program Manager and play a pivotal role in shaping the future of how organizations deploy and manage Apple devices globally. This team is at the forefront of delivering critical services like Apple Business Manager, Apple School Manager, and Apple Business Essentials – platforms that empower businesses and educational institutions to seamlessly integrate Apple technology into their operations.

As an EPM, you will be the driving force behind the end-to-end development and delivery of key features and products within these essential platforms. You'll define program scope, manage complex engineering schedules, identify and mitigate risks, and orchestrate cross-functional teams including engineering, design, QA, marketing, and legal. Your leadership will ensure tight coordination, clear communication, and timely execution, bringing innovative solutions from concept to successful launch.

This role demands a highly organized, technically astute, and collaborative leader passionate about delivering world-class enterprise software that directly impacts millions of users worldwide.

If you are a highly-motivated EPM with a passion for driving innovation in the enterprise space, and you thrive on bringing groundbreaking products to life for a global audience, then this is your opportunity to redefine how the world works and learns with Apple. If you're ready to lead programs that empower millions and shape the future of business and education technology, we want to hear from you.

As an Engineering Program Manager on our team, you will be instrumental in driving the development and delivery of critical features and services. This position demands a unique blend of technical curiosity, astute business intuition, and exceptional program management skills. We are seeking a highly motivated individual who can confidently drive, own, and ship all aspects of large, multi-functional efforts and complex feature areas from conception through launch.

You will work closely with several Engineering leaders to drive key initiatives that directly impact our global users.

• Lead Cross-Functional Programs:
  Partner with multiple Engineering, Product, Design, and Business teams to drive complex cross-functional programs through successful delivery, meticulously managing timelines, planning, requirements, and dependencies.
• Mitigate Risk & Drive Alignment:
  Proactively identify and manage risks, develop effective mitigation strategies, and foster strong alignment across the organization and between diverse teams.
• Ensure Clear Communication:
  Provide clear, timely, and objective communication, including regular program status updates and critical issue reporting to the executive team and relevant stakeholders.
• Facilitate Technical & Design Alignment:
  Coordinate strategic discussions and skillfully break down complex technical and design issues into actionable discussion topics, driving alignment with crucial support from the project team.
• Proactive Problem Solving:
  Proactively identify potential issues and innovative solutions, mobilizing necessary resources to address and resolve them efficiently. You will coordinate with teams to identify issues, prioritize tasks, and meticulously track risks to schedule and product quality, including managing cross-functional dependencies.

• 7+ years of progressive experience in technical program, product, or project management, with a proven track record of successfully leading highly cross-functional software development initiatives from concept to launch. This experience should encompass areas such as cloud services, software development, or operations.
• Expertise in the full software product lifecycle and a strong command of Agile methodologies.
• Bachelor's degree in Computer Science, Engineering, or a related technical field
• Solid technical foundation with a strong understanding of software engineering best practices and their dependencies.

• Exceptional analytical, critical thinking, and problem-solving skills.
• Outstanding communication and presentation abilities, adept at tailoring messages for diverse audiences including engineers, managers, and executive leadership.
• Demonstrated proficiency in identifying, assessing, and mitigating program risks, and facilitating effective resolutions.
• Proven leadership skills with the ability to inspire, motivate, and guide cross-functional teams.
• Highly motivated self-starter with a proactive and results-oriented approach.
• Demonstrated ability to drive and deliver critical, company-wide project features with significant impact and broad organizational reach.
• Adept at leveraging data from diverse sources to draw strategic insights, inform product decisions, and propose innovative new features, particularly in areas related to subscriber growth.
• Proven ability to thrive and drive consensus in…