Quality Assurance & Customer Support Engineer; Cupertino, CA

Position: Quality Assurance & Customer Support Engineer (Cupertino, CA)
* Test, validate, and automate Web GUI and REST API functionality across staging and production environments to support regular releases and maintain product quality.
* Investigate and reproduce customer-reported issues. Provide clear, consistent updates and timely resolution to ensure high customer satisfaction.
* Log, track, and manage defects and enhancements, collaborating closely with developers for prompt resolution. Share customer insights and feedback with product and engineering teams to drive continuous improvement.
* Maintain and update test plans to support regression testing and expand automated test coverage.
* Build, monitor, and maintain test environments to ensure reliable automation execution and reporting of test results.
* Write and maintain clear technical documentation for QA and Support teams.
* Manage and prioritize multiple tasks and projects independently and collaboratively within cross-functional teams to meet deadlines in a fast-paced environment.
* U.S. citizenship required.
* 2+ years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles.
* Bachelor’s or Master’s in Computer Science, Information Systems, or a related field.
* Proficient in Python programming language.
* Strong written and verbal communication skills.
* Excellent analytical and problem-solving abilities, with a detail-oriented approach.
* Solid foundation in programming concepts and software development best practices.
* Proven ability to collaborate effectively within cross-functional teams, identify risks, and communicate project status clearly.
* Experience with UI and API troubleshooting.
* Experience with Selenium and pytest frameworks.
* Demonstrated ability to take initiative and be resourceful in problem-solving.
* Experience writing detailed regression test cases.
* Familiarity with Django RESTful API.
* Comfortable working across teams in a fast-paced environment.
* Basic L2/L3 networking knowledge.
* Must be able to join team meetings three times a week during early or late hours to support international teams and customers.
* This is an onsite position.
* No travel required for this role.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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** Hewlett Packard Enterprise
** Technology innovation that fosters business transformation.

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
** COVID Policy
** The health and safety of our team members, customers and partners is paramount ordingly,  be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.
** Standards of Business Conduct (SBC)
** The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

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** Equal Opportunity Employer (EEO)
** Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy,…