ServiceNow AIOps
Job in
Cupertino, Santa Clara County, California, 95014, USA
Listed on 2026-10-08
Listing for:
TechDigital Group
Full Time
position Listed on 2026-10-08
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations, IT Consultant
Job Description & How to Apply Below
- Implement and configure Service Now AIOps
, including:- Event Management
- Health Log Analytics (HLA)
- Agent client collector implementation and Metric Intelligence (MI)
- Machine Learning–based anomaly detection
- Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into Service Now.
- Design AIOps architecture, data flows, dashboards, and service health models.
- Configure alert rules, correlation logic, noise reduction policies, and service impact models.
- Develop automation workflows using Flow Designer, Integration Hub, and orchestration.
- Design Service Now Orchestration workflows and automation packs, and build automated remediation for common incidents
- Collaborate with Cloud, Dev Ops, and ITSM teams to deliver end‐to‐end solutions.
- Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
- Proficiency in Service Now scripting (JavaScript); working knowledge of Python/Shell/Power Shell.
- Solid knowledge of cloud platforms (AWS/Azure/GCP) and ITIL processes.
- Strong analytical and problem‐solving skills.
- Excellent communication and client‐facing abilities.
- Service Now certifications (CSA, CIS‐ITOM, CIS‐Discovery, CIS‐Event Management) good to have.
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