Senior Manage, WW Sales Business Process Reengineering; Back Margin Program

Senior Manage, WW Sales Business Process Reengineering (Back Margin Program)

Cupertino, California, United States Sales and Business Development

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a strategic problem solver who excels at cross functional execution? Do you love to solve problems and have an uncanny knack for connecting the dots?

As part of our Worldwide Sales Business Process Re-Engineering (BPR) group, you and your team will be responsible for planning & implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays.

Apple’s Worldwide Sales Business Process Re-engineering (BPR) team is seeking an accomplished and visionary Senior Manager to lead central initiatives aimed at optimizing and centralizing our global sales processes related to Partner Incentive payouts. In this M2 role, you will be responsible for leading a team of BPR professionals, overseeing complex programs and projects, and driving significant improvements in sales and process efficiency, effectiveness, and customer experience across Apple’s diverse sales channels.

You will partner closely with senior leadership across Sales, Sales Operations, Finance, Legal, Contracts, and Information Systems & Technology (IS&T) to find opportunities, design innovative solutions, and implement transformative changes that support Apple’s continued growth and market leadership.

• Strategic Leadership & Vision:
  • Define and champion the BPR roadmap for Worldwide Sales, aligning with overall business objectives and strategic priorities.
  • Identify and prioritize key capabilities and process improvement opportunities across partner management lifecycle as part of overall sales lifecycle, to bring standardization and efficiency, and ensure visibility and insights for senior leadership.
  • Develop and articulate a clear vision for process excellence within WW Sales.
  • Lead, mentor, and develop a high-performing team of BPR analysts, project managers, and/or Salesforce solution architects, fostering a culture of innovation, collaboration, and continuous improvement.
  • Provide guidance, coaching, and performance feedback to ensure team members achieve their full potential and deliver exceptional results.
  • Manage resource allocation and project assignments to increase team impact.
  • Unblock team members, resolve conflicts, and optimize team performance.
  • Manage competing priorities for your team and business and help develop a robust roadmap and project timeline plan.
• Program and Project Management:
  • Oversee the end-to-end lifecycle of multiple complex BPR programs and projects, ensuring timely delivery, adherence to scope, appropriate prioritization and the team focus, and achievement of desired outcomes.
  • Apply an execution model that ensures E2E cross-functional alignment, planning, and collaboration for dependent capabilities in a highly complex environment.
  • Define and apply an operating model that serves our specific business needs and brings agility, quality, and speed to program execution, user adoption, and change management.
  • Manage program budgets, risks, and dependencies effectively.
• Process Design & Optimization:
  • Lead the analysis of current-state sales processes, identifying inefficiencies, bottlenecks, and areas for improvement.
  • Help design future-state processes that use procedures, technology, and data-driven insights to enhance sales productivity and customer satisfaction.
  • Ensure process documentation, including process flow, protocols, and standard operating procedures.
• Partner Engagement & Change Management:
  • Build strong, collaborative relationships with…