User Study Researcher II

Position:
User Study Researcher II

Location:

San Diego, California Duration:
Contract Job  Job Overview:
As a User Study Researcher II, you will design, execute, and analyze user research studies to inform product decisions and improve user experiences. You will collaborate closely with cross-functional teams to translate research insights into actionable recommendations, helping to shape product strategy, interaction design, and feature prioritization across multiple initiatives. Responsibilities:
Plan, design, and conduct user research studies, including usability tests, interviews, surveys, and diary studies. Define research objectives, hypotheses, and key questions in partnership with product managers, designers, and engineers. Recruit and screen participants that represent target user segments and ensure high-quality data collection. Develop research materials such as discussion guides, test scripts, questionnaires, and consent forms. Moderate in-person and remote user sessions, ensuring participants are comfortable and sessions stay on track.

Analyze qualitative and quantitative data to identify patterns, pain points, and opportunities for improvement. Synthesize findings into clear, compelling reports, presentations, and artifacts (e.g., personas, journey maps). Communicate insights and recommendations to stakeholders and influence product decisions with evidence-based reasoning. Collaborate with design teams to iterate on concepts and prototypes based on user feedback. Partner with data science and analytics teams to triangulate user research findings with behavioral data.

Maintain research repositories and documentation to ensure knowledge is accessible and reusable. Advocate for user-centered design principles and best practices across the organization. Ensure all research activities comply with ethical standards, privacy requirements, and consent practices. Continuously refine research methods and processes to improve efficiency and impact.

Qualifications:

Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, or a related field; advanced degree preferred. Professional experience conducting user research for digital products, services, or platforms. Hands-on experience with a range of research methods, including usability testing, interviews, surveys, and concept testing. Ability to select appropriate research methods based on project goals, timelines, and constraints. Strong skills in synthesizing complex data into clear, actionable insights and recommendations.

Experience working closely with product managers, designers, and engineers in a cross-functional environment. Proficiency with common research and testing tools (e.g., remote testing platforms, survey tools, note-taking and analysis tools). Excellent written and verbal communication skills, including the ability to present findings to diverse audiences. Strong organizational skills with the ability to manage multiple studies and priorities simultaneously. Comfort with both qualitative and basic quantitative analysis;

familiarity with statistics is a plus. Demonstrated ability to advocate for users and influence product decisions using research evidence. Attention to detail and a commitment to high-quality, ethical research practices. Experience conducting research with a variety of user populations and accessibility needs is a plus. Ability to work independently as well as collaboratively in a fast-paced, evolving environment. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions.

PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and…