Aftermarket Parts Specialist

The Position (Summary)

The Aftermarket Parts Specialist 1 will be responsible for providing administrative and/or technical sales support to the Aftermarket Sales Department. The successful candidate is detailed oriented with strong organizational skills, computer skills, and exceptional communication skills (verbal and written) for communicating with customers (domestic and international) as well as within other departments throughout the organization.

• Strong computer navigation and Microsoft Outlook, Word, and Excel experience
• Basic experience with ERP/MRP systems and inventory management software
• Ability to quickly learn the Aftermarket Sales Process required to process and monitor customer purchase orders successfully
• Research and reply to customer requests for order quotations, intake, status, expediting, and shipping follow through to meet/exceed customer request
• Work with Shipping, Engineering, and other departments to address customer requests and ensure customer satisfaction
• Ability to quickly utilize departmental spreadsheets to communicate customer purchase status and reporting
• Utilize company ERP/MRP (Microsoft D365) system to effectively issue customer returns via a Return Material Authorization (RMA) process as needed
• Ability to take initiative and work in a fast-paced environment
• Ability to adapt quickly and learn new tasks independently and cross-functionally with departments
• Ability to effectively manage and process other projects and tasks as assigned

• Manufacturing related job experience entering customer orders
• Manufacturing related job experience creating/editing customer quotations
• Manufacturing experience with ERP systems (Microsoft D365)
• Customer service and inside sales experience in a Manufacturing environment
• Tire/rubber industry experience

• Experience: 0-3 years’ experience in a customer service/parts sales position, preferably in a manufacturing environment
• Education: High School Diploma or equivalent; or relevant job-specific experience
• Communication: Excellent communication skills, both written and verbal communication

• Effective use of Microsoft Office Suite (Outlook, Word, Excel)
• ERP/MRP (Microsoft D365) and Business Intelligence desired
• Position will require daily utilization of Microsoft Teams, D365, and Microsoft Office Suite

Less than 10%

This position has no supervisory responsibilities

The work environment (physical requirements) is described below, and the company culture is dedicated to fostering a very strong environmental health and safety program. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed both in the office and manufacturing area. While performing the essential functions of this job, the employee is required to walk, stand, reach, and sit for up to 8 hours a day.
• The employee may occasionally lift and/or move up to 50 pounds without assistance.