Apprentice Secretary

Aneurin Bevan University Health Board is offering a 16-month fixed-term secondment as an apprentice secretary in the Bladder and Bowel Team at Llanfrechfa Grange Hospital, within the Continence service. The work centres on secretarial, clerical and administrative support for clinicians, including taking calls and emails and typing clinic documents. The hours are weekday daytime, 09:00 to 15:00, and the apprenticeship leads to a Level 3 NVQ in digital skills or business administration.

Anyone applying for this secondment needs their current line manager's permission first; audio typing is essential.

• Provide secretarial, clerical and administrative support to clinicians in the Continence service, prioritising workloads
• Act as first point of contact for key stakeholders, handling telephone and email queries and passing on relevant information
• Type clinics within required time frames and in line with department processes
• Carry out photocopying, scanning and document preparation as necessary
• Work closely with and support other members of the administrative team

• Education to GCSE level, including English Language
• Vocational Level 3 in secretarial or administrative procedures, or equivalent demonstrable knowledge and experience

• Experience of secretarial or administrative procedures such as answering queries, progress chasing and task-related problem solving

• Advanced keyboard skills, with audio typing skills or equivalent typing experience
• Excellent written and verbal communication
• Good organisational skills
• Ability to work under pressure, stay calm and diffuse difficult situations
• Ability to prioritise workload to meet delivery requirements
• Ability to maintain confidentiality

• Ability to work on own initiative, using tact and diplomacy where appropriate

• Ability to speak Welsh
• Recent experience of working in a busy office environment
• Experience of dealing with telephone enquiries
• Experience of working on computers
• Knowledge of hospital systems
• Ability to empathise

• Learning and development opportunities
• Flexible working where possible
• Comprehensive NHS benefits package
• Full training provided on hospital systems
• Level 3 NVQ apprenticeship pathway