Customer Voice Co-ordinator

At Bron Afon, we believe everyone should have a place they are proud to call home. We are looking for a Customer Voice Co‑ordinator to help strengthen the work we do with customers. The role focuses on listening, understanding, learning, and acting on the customers’ voices.

As the Customer Voice Co-ordinator you will:

• Build strong relationships with customers, community groups, partners and organisations.
• Support local groups and help deliver meaningful engagement activities, both digital and face‑to‑face.
• Use data and customer feedback to understand what matters most to customers.
• Deliver a coordinated approach to listening, engaging, and embedding the customer voice in service delivery.
• Help Bron Afon identify business priorities and promote and improve services, wellbeing, trust and satisfaction.

• Relevant experience in customer engagement, community outreach or a similar role.
• Strong communication and relationship‑building skills.
• Ability to analyse data and translate findings into actionable insights.
• A standard DBS check is required and will be arranged by Bron Afon.

Bron Afon is committed to equality and diversity and aims to create a supportive environment where everyone feels valued and can be themselves.