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Job Description & How to Apply Below
Quote Processing
- Serves as direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements.
- Processes Super Service, platinum & Silver customer quotations in a timely and accurate manner.
- Controls and manages RFQ workflow.
- Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed.
- Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc.
- Quotation follow up for order execution.
- Serves as direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements.
- Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner.
- Controls and manages Feedback Workflow.
- Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
- Supports order booking and administration process.
- Controls and manages CAT A/B VOC Workflow process.
- Coordinates Fusion Maintenance and Price List Creation.
- KPI Management.
- Investigates and verifies accuracy of all debit and credit adjustments to customer accounts.
- Analyzes project wins and losses.
- Performs other duties as required.
- Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales.
- Knowledge of Systems Administration and Management.
- Detail orientated, able to maintain accuracy under pressure.
- Reports directly to the Inside Sales Operations Manager.
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