Graduate Team Leader

Initial
- Operations and Management Graduate Program Join Our Team and Make a Difference!

Are you a graduate looking for a hands‑on, dynamic role where you can shape your career, be rewarded for your efforts, and make a real impact in a global company? Join Initial Washroom Hygiene at the Cwmbran branch, and embark on an exciting journey towards a successful career in a FTSE
100 company.

• Competitive
  
  Salary Package:
  
  Start with a basic salary of £28,184 per annum
• Expected OTE: £31,825 per annum, with bonus and commission schemes available.
• Benefits:
  Career progression, mobile phone, laptop and company discount scheme
• Work-Life Balance:
  Full‑time, permanent role, Monday to Friday (40 hr week)
• Industry‑Leading Training:
  Receive top notch training to allow you to become an industry expert and gain exposure to various areas in our business to aid your future development

You will start your career with us as a Service Team Leader, where you will be responsible for managing a team of Customer Delivery Representatives, reporting directly to the Service Centre Manager. You will ensure the delivery of Key KPIs, including
- Health and Safety, State of Service, Vehicle Maintenance, Productivity.

The position entails weekly planning of the routes to ensure maximum customer facing time and minimise driving time. Daily debriefing of direct reports to ensure they have completed the planned works and re‑plan as necessary to maximise customer satisfaction.

Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved

Assist various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved

Work alongside the Service Centre Manager, Service Manager and Other Service Team Leaders to deliver the required company objectives for the branch

Manage performance to ensure the CDR is working their contracted hours, fulfilling their daily calls and holding to account any performance issues

Contribute to route solutions for new customer service requirements

Able to identify sub‑standard customer service, route deficiencies or CDR performance to line management.

Provide support to service centre management team providing customer service data from the CDR

Support and communicates business requirements to the CDR, ensuring all CDRs are clear on objectives and tasks

Plan time to ensure that the service operation runs efficiently to support customer expectations

Ensures that all CDRs operate in an efficient and effective manner

Able to support and coordinate CDR resources whilst developing and managing CDRs based at the Service Centre to ensure that the required Company standards are achieved.

Pro‑actively review CDR and vehicle requirements to ensure effective and efficient use of resources.

Adhere to Company Health and Safety and environmental policies and obligations.

In addition to your role as a Service Team Leader you will be included in Graduate Development Days, working alongside other graduates on project work and gaining exposure to other parts of the business. You will also be able to take part in the Aspiring Development Program

Now that you’ve gained a broad understanding of the operational side of the business, you will decide which position you would like to potentially move into next.

• Field Account Manager - you will be responsible for sales in a certain patch area
• Indoor Sales/Customer Relations Team Leader - leading a team of indoor sales colleagues
• Regional Account Manager - supporting our Key Account Customers
• You can also remain as Service Team Leader

After two years, you will be ready to take on more senior positions such as Sales Team Leader, Key Account Manager, Branch Manager, Central Technical, or roles in Area Central Support.

With structured career…