Fire Field Application Engineer

The Cwmbran facility is the center of excellence for the Fire product line, a leading manufacturer and a global supplier of high-quality fire systems and devices. With our ability to provide complete systems, not just components, our customers can be confident in the knowledge that all of our products have been specifically designed and tested to ensure that they are all fully compatible to form a reliable, compliant fire detection and alarm system.

• World’s leading supplier of Fire notification devices (IHS)
• Dedicated Fire sales team in every region
• ISO 9001:2008 certified
• Dedicated global R&D team
• ISO 9001:2008 certified
• Cwmbran Manufacturing
• Devices & Panels

A Field Application Engineer for Fire Alarm Systems provides technical expertise and support for the design, installation, commissioning, and maintenance of fire detection and alarm systems. They act as the technical link between customers, sales teams, installers, and product development teams, ensuring that fire safety solutions meet customer requirements, industry standards, and regulatory compliance.

• Provide pre-sales and post-sales technical support for fire alarm products and integrated life safety systems.
• Assist customers, consultants, and contractors with system design, specification, and product selection.
• Conduct site surveys and assess system requirements for new installations and upgrades.
• Support the commissioning, configuration, testing, and troubleshooting of fire alarm systems.
• Deliver technical training to customers, partners, and internal teams.
• Ensure installations comply with relevant standards and regulations (e.g., BS 5839, EN54).
• Investigate and resolve complex technical issues both remotely and on-site.
• Collaborate with engineering and product management teams to provide feedback on product performance and customer requirements.
• Prepare technical documentation, reports, application notes, and design recommendations.

• Level 4+ or equivalent desired in electrical engineering discipline
• A proven track record demonstration within the fire industry - commissioning, project management or technical sales with a minimum of 5 years experience

The candidate will require extensive knowledge of life safety systems within the regional area, ideally with a proven track record demonstration within commissioning, project management or technical sales with a minimum of 5 years. They will also need to be able to demonstrate a very competent level of understand of BS5839 and EN-54 as a minimum.

• Knowledge and experience of deploying IP based systems within the Life Safety discipline.
• Analytical thinking
• Ethical mind set at all times.
• Interpersonal and influencing skills, ability to coordinate
• Strong organizational skills, ability to multi-task and problem solve
• Good verbal and written communication
• Good understanding of computers and software packages
• Work well within a team environment, whilst being able to plan and execute own work initiatives
• Strong presentation skills

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter – Eaton encourages internal promotion, whenever possible
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• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
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