Intruder Field Application Engineer; French Speaking

The Cwmbran facility is the center of excellence for the Fire product line, a leading manufacturer and a global supplier of high-quality fire systems and devices. With our ability to provide complete systems, not just components, our customers can be confident in the knowledge that all of our products have been specifically designed and tested to ensure that they are all fully compatible to form a reliable, compliant fire detection and alarm system.

• World’s leading supplier of Fire notification devices (IHS)
• Dedicated Fire sales team in every region
• ISO 9001:2008 certified
• Dedicated global R&D team
• ISO 9001:2008 certified
• Cwmbran Manufacturing
• Devices & Panels

A French-Speaking Field Application Engineer for Intruder Alarm Systems provides expert technical support for the design, implementation, integration, commissioning, and troubleshooting of electronic security solutions. The role serves as the technical bridge between customers, sales teams, installers, and engineering departments, ensuring security systems are deployed effectively while meeting customer requirements and industry standards. The position requires strong knowledge of intruder alarm technologies, TCP/IP networking fundamentals, and the ability to support customers in both English and French.

• Provide pre-sales and post-sales technical support for intruder alarm and integrated security systems.
• Assist customers, consultants, and installers with system design, product selection, and application recommendations.
• Support the configuration, commissioning, and troubleshooting of control panels, detectors, communication modules, and monitoring solutions.
• Diagnose and resolve complex technical issues remotely and on customer sites.
• Deliver technical training and product demonstrations in English and French.
• Support the integration of security systems with IP networks, access control, video surveillance, and monitoring platforms.
• Conduct site surveys and technical assessments to identify customer requirements and recommend suitable solutions.
• Create and maintain technical documentation, configuration guides, and customer reports.
• Collaborate with product management and engineering teams to provide customer feedback and identify product improvements.
• Ensure compliance with relevant security industry standards and company best practices.

TCP/IP Networking Fundamentals Requirements

• Understanding of IP addressing, subnet masks, gateways, and DNS.
• Knowledge of TCP and UDP communication protocols.
• Familiarity with LAN, WAN, VLAN, and VPN concepts.
• Experience configuring network-enabled security devices and communication paths.
• Ability to troubleshoot connectivity issues using networking tools and diagnostics.
• Understanding of cybersecurity best practices for connected security systems.

• Level 4+ or equivalent desired in electrical engineering discipline
• A proven track record demonstration within the fire industry - commissioning, project management or technical sales with a minimum of 5 years experience

The candidate will require extensive knowledge of life safety systems within the regional area, ideally with a proven track record demonstration within commissioning, project management or technical sales with a minimum of 5 years. They will also need to be able to demonstrate a very competent level of understand of BS EN 50131-1:2006+A3:2020 and EN 50131 as a minimum.

• Knowledge and experience of deploying IP based systems within the Life Safety discipline.
• Analytical thinking
• Ethical mind set at all times.
• Interpersonal and influencing skills, ability to coordinate
• Strong organizational skills, ability to multi-task and problem solve
• Good verbal and written communication
• Good understanding of computers and software packages
• Work…