Ophthalmology Booking Clerk

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If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

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. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

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Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

The post sits within the Division of Surgery and will initially be allocated to the Ophthalmology Directorate. The post holder will later be allocated on a needs basis to support other directorates within the Division, according to operational priorities and service requirements.

We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology Service.

The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply.

This role is a permanent role, it is primarily based in Ty Gwent, Cwmbran but could request to cover pan Gwent area.

The post sits within the Division of Surgery and will initially be allocated to the Ophthalmology Directorate. The post holder will later be allocated on a needs basis to support other directorates within the Division, according to operational priorities and service requirements.

The post holder will provide administrative and clerical support to the Ophthalmology service within the Surgical Division. The post holder is a key member of the team, working closely with the wider Ophthalmology service on the business management of the service. To provide support to the management team and its clinicians to deliver outstanding service delivery and organisational performance. This includes working with others, to develop practical service planning delivery that supports improvements in patient experience and care and reduce the overall current waiting times for Ophthalmology.

The main focus of this role will to be to provide support to ensure access targets are met within the Ophthalmology service and that inpatient and outpatient capacity is well utilised. The post involves the booking of outpatient appointments and day case treatments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using systems, direct and partial booked appointment processes.

The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring.

Aneurin Bevan University Health Board (ABUHB) is a…