Non Emergency Patient Transport Service; NEPTS) Call Taker

Main area Service Delivery Grade Band 2 Contract Permanent:
Monday
- Friday 08:00 - 18:00 - 37.5 hours Hours

• Full time
• Part time

Employer Welsh Ambulance Service University NHS Trust Employer type NHS Site WAST, Vantage Point House Town Cwmbran Salary £26,300 per annum, pro rata Salary period Yearly Closing 11/10/2026 23:59

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly
. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

The ability to converse in both English and Welsh is highly desirable for this role . The Non-Emergency Patient Transport Service is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

The successful applicants will have a can do attitude, demonstrate that they have worked as part of a team, possess excellent communication and active listening skills, ideally have experience in working in a customer focused environment.

We currently have permanent contracts for 37.5 hrs per week in our NET Centre site in Cwmbran. The successful candidates will be expected to work to cover any hours between  weekdays on a rota basis to match the service demands.

The ability to speak Welsh is highly desirable for this post;
English and/or Welsh speakers are equally welcome to apply.

The successful post holder will be required to work within a team dealing with all telephone enquiries from patients and hospitals for all issues associated with Non-emergency ambulance transport this includes, processing telephone calls from members of the public and hospital staff requesting non-urgent ambulance transport, working through an established criteria staff will assess the most appropriate method of transport for patients, and then accurately process this request accordingly utilising the Trusts databases.

Duties also include checking systems to see if transport has been booked, inputting requests, identifying arrival times of transport on the day of journey, and providing support to the planning and day control teams within the NEPTS department.

The position involves inputting details speedily and accurately onto a computer system; therefore excellent keyboard skills are essential. The successful applicant should be competent when undertaking given tasks, have good interpersonal skills, be educated to a good educational standard and possess typing and I.T. skills.

A good knowledge of the geographical areas of all Wales would be advantageous and the ability to converse in the Welsh Language is essential for these posts.

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or…