Business Relationship Analyst

Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you—both in and out of work, including:

• Early finish on Fridays
• Competitive salary, annual bonus, and pay review
• 25 days' holiday plus bank holidays, with the option to buy or sell leave
• Strong pension scheme and life assurance
• Professional development, ongoing training, and mentoring
• Onsite amenities including parking, restaurant, bicycle storage, and showers
• Family-friendly and accessible workplace policies

As a Business Relationship Analyst, you will play a key role in strengthening the relationship between IT and the wider business. Working closely with internal stakeholders, project teams, and third-party suppliers, you will help design and implement technology solutions that enhance business performance, improve user experience, and support strategic objectives.

You will act as a trusted partner to the business, ensuring that IT services are aligned with operational needs while supporting business transformation, change initiatives, and continuous improvement. This is a varied role where you will combine technical understanding, stakeholder engagement, and problem-solving expertise to deliver real value across the organisation.

• Build strong relationships with business stakeholders to understand their needs, challenges, and priorities
• Identify opportunities to improve IT relationship maturity and service delivery across the organisation
• Support the design, implementation, and adoption of technology solutions
• Collaborate with project teams on communication, documentation, training, and change planning
• Provide expert support for escalations, incident resolution, and service improvement initiatives
• Produce and maintain high-quality technical and user documentation
• Support change management activities to ensure smooth implementation of new systems and processes
• Analyse business processes, data, and information requirements to recommend effective solutions
• Deliver user training and guidance to maximise adoption and capability
• Work collaboratively across UK sites and with global Safran teams on transversal projects

• Proven ability to manage and prioritise stakeholder expectations at all levels, including senior leadership
• Strong experience communicating complex technical concepts to non-technical audiences
• Good working knowledge of data extraction, data modelling, and reporting techniques
• Solid understanding of networks, servers, client technologies, and enterprise IT systems
• Experience supporting IT service delivery, incident management, and change management processes
• Excellent analytical, planning, and problem-solving skills
• Strong interpersonal, negotiation, and influencing skills
• Ability to work effectively in a fast-paced, dynamic environment
• Self-motivated, organised, and able to manage multiple priorities simultaneously
• A collaborative approach with the ability to work across technical and business teams

• Experience with in a manufacturing, engineering, or aerospace environment
• Knowledge of ITIL principles or service management frameworks
• Experience working in a multi-site or international organisation