Product Specialist Digital Front End

Responsibilities

• Provide strategic and operational leadership for the management, support, and development of specialist digital services within the 111 Digital Front End, acting as the senior product lead and escalation point while overseeing service performance, leading major project delivery and deployment, and shaping long-term development strategies in collaboration with architectural and programme leadership.
• Lead the technical design, development, and optimisation of the 111 Digital Front End, delivering scalable, high‑performing digital and data engineering solutions; shape system architecture, introduce new functionality, and ensure alignment with evolving user, service and clinical requirements.
• Account for the end‑to‑end delivery of complex development programmes, including requirements definition, build, testing, deployment and continuous improvement; resolve complex integration and technical challenges, ensuring solutions align with wider architecture, interoperability and data standards.
• Establish and maintain robust development, testing and service management practices within an ITIL‑aligned framework, ensuring reliable system performance and effective support models.
• Provide technical leadership to Data Engineers and wider delivery teams, driving best practice and ensuring the capability to sustain and evolve the 111 Digital Front End.

• Experience leading technical design and delivery of digital front‑end systems.
• Strong knowledge of architecture, scalable high‑performance solutions, and data engineering.
• Proven ability to manage complex development programmes from requirements through to continuous improvement.
• Familiarity with ITIL‑aligned framework and service management practices.
• Excellent communication skills; ability to influence architecture and programme leadership.

Welsh language proficiency is desirable. Welsh and/or English speakers are equally welcome to apply.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are keen to break down barriers into the Trust and encourage applications from under‑represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.