Service Co-ordinator

Service Co‑ordinator

Location:

Cwmbran, South Wales. Full time. Salary: £28,000‑£32,000 per annum.

We are expanding our Key Accounts Department, which plays a crucial role in ensuring that fleets are maintained to the highest standards of safety, compliance, and performance. We are looking for a dedicated and organised Service Co‑ordinator to join our team in Cwmbran. You'll be instrumental in planning and coordinating maintenance activities, supporting technicians, and ensuring our customers receive the outstanding service they expect from Fitzgerald Plant Services.

• A competitive salary (dependent on experience)
• A collaborative and supportive team culture
• Opportunities for professional growth and career progression
• The chance to make a direct impact on operational efficiency and customer satisfaction
• Working for an established company with a strong reputation for excellence

You’ll thrive on structure, organisation, and communication, balancing multiple priorities while keeping both customers and colleagues informed, engaged, and on track.

• Proven experience in service coordination, fleet management, or engineering support
• Strong organisational and multitasking skills
• Excellent communication and interpersonal abilities
• A structured, fair, and collaborative approach to leadership
• Knowledge of maintenance planning, compliance, and job closure processes
• Proficiency in Syrinx, Excel, and scheduling systems (or the ability to learn quickly)
• A genuine commitment to safety, quality, and continuous improvement

As Service Co‑ordinator, you’ll be at the heart of the Key Accounts team, ensuring our maintenance operations run smoothly and efficiently.

• Manage and schedule planned and reactive maintenance activities
• Allocate technicians, tools, and parts to maximise efficiency and minimise downtime
• Act as the main point of contact for key customers, providing updates and maintaining strong relationships
• Oversee compliance with health, safety, environmental, and regulatory requirements
• Maintain accurate service and maintenance records in Syrinx
• Monitor and analyse KPIs to identify areas for improvement
• Support and mentor technicians, apprentices, and support staff to maintain high team performance

Your data will be handled in line with GDPR.

If you are ready to start your career at Fitzgerald Plant Services, then click APPLY now!

• Entry level

• Full‑time

• Customer Service

• Administrative and Support Services