Independent Living Co-ordinator

Job profile for Independent Living Co-ordinator

Ty Cae Nant, South Wales

Salary £35,805.01

Contractual hours 35

Basis Full time

Vacancy:
Independent Living Coordinator (35hrs)

Closing date:
Wednesday 21 October

Shortlisting:
Thursday 22 October

Proposed Interview date:
Thursday 29 October

Salary: £35,805.01

About the vacancy:

We’re looking for a compassionate and proactive Independent Living Co-ordinator to deliver high-quality housing management and support services within our Extra Care scheme.

In this role you’ll work closely with residents, colleagues and external partners to help individuals maintain their independence, sustain their tenancies, and feel part of a vibrant community. The role involves managing lettings, supporting residents’ wellbeing, responding to day-to-day issues, and ensuring a safe, inclusive and well-run living environment.

This role will based at Ty Cae Nant extra care scheme in Cwmbran.

* A full UK Driving licence and access to a vehicle is essential for this role

Specifically, in the role you will:

• Responsible for letting empty homes at the scheme by participating in meetings of the multi-agency Extra Care Allocations Panel to consider and prioritise referrals, maintain a waiting list and allocate homes.
• Actively contributing to the allocations process to ensure a balance of need to create a vibrant scheme
• Showing prospective residents around the scheme and completing pre-Occupation Contract procedures
• Managing empty homes at the scheme including end of Occupation Contract arrangements and liaising with Hedyn`s Property & Place team regarding inspections and works being undertaken
• Actively publicising the scheme to sustain demand
• Undertaking the sign-up procedure

• Provide high quality housing management services by being aware of and implementing Hedyn’s policies and procedures in relation to housing management and safeguarding, making referrals and attending meetings as appropriate
• To liaise with residents and the Community Safety Team to address neighbour disputes and/or anti-social behaviour.
• Monitoring and addressing issues relating to the general conduct of residents and their visitors including property condition.
• Keeping property and residents’ details updated on Hedyn`s housing management system
• Making residents aware of the end of Occupation Contract procedures
• To provide unobtrusive support and assistance to residents that fosters a sense of independence by making contact to an agreed level with each individual resident.
• To ensure residents fully understand their rights and responsibilities as Hedyn residents and consumers of care and support services.

• To work in close partnership on a daily basis with the on-site care provider and Social Care to ensure that residents’ needs are met and that joint, effective working practices are established and maintained
• Monitoring/visiting as appropriate and reviewing the needs of individual residents in collaboration with other services including the on-site care provider
• Instructing new residents in the proper use of all equipment provided including the communal laundry, emergency alarm call system and Telecare installations.
• Providing a link between residents and voluntary and/or statutory support services which will include attending case conferences, multi-agency meetings and liaison with hospitals regarding the discharge process as appropriate.
• Ensuring residents are aware of the relevant complaints and reporting procedures

• Liaising with the Income & Inclusion Team regarding rent account queries from residents
• The collection, reconciliation and banking of guest room receipts and other resident payments
• Maintain an up-to-date TV licence for the scheme including completing the application process and collecting…