Customer Care Coordinator, ES; onsite Cypress, CA)

Position Overview

The Customer Care Coordinator, ES serves as a key operational liaison for post-sales customer support and service operations. This position is responsible for coordinating repair administration, loaner and demonstration equipment management, customer order support, and service quotations while ensuring timely execution of customer requests. Working closely with Sales, Service, Warehouse, Product Management, and customers, this role helps maximize equipment availability, maintain business continuity, and deliver an exceptional customer experience within a regulated medical device environment

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in‑vitro diagnostics.

But we don’t stop at healthcare; our Non‑Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit:

Duties and responsibilities

Customer Service & Order Management

• Process customer purchase orders for accessories and related products accurately and efficiently.
• Respond to customer inquiries, requests, and complaints in a professional and timely manner.
• Provide phone support regarding repairs, loaner and demonstration equipment, quotations, service contracts, and other post‑sales activities.
• Prepare and coordinate quotations for products and service agreements within established service level expectations.
• Maintain accurate customer, equipment, warranty, and asset information within internal systems.
• Coordinate customer communications regarding repair status, equipment availability, and service related updates.
  
  Asset Management (Loaner & Demonstration Equipment)
• Coordinate the deployment, shipment, retrieval, tracking, reassignment, and inventory visibility of loaner and demonstration equipment to support customer service and commercial activities.
• Coordinate equipment availability to support customer repairs, product demonstrations, evaluations, and sales activities.
• Maintain accurate asset records and equipment status throughout the equipment lifecycle.
• Monitor loaner and demonstration equipment utilization and communicate equipment availability to internal stakeholders.
• Support periodic inventory reconciliation and reporting for loaner and demonstration assets.
  
  Repair Operations
• Create Return Material Authorizations (RMAs) and maintain accurate information within the repair management system to support repair administration, customer communication, and asset tracking.
• Coordinate repair workflow from customer intake through equipment return while maintaining accurate status visibility.
• Prepare repaired equipment and loaner units for shipment in accordance with company procedures.
• Coordinate shipping activities to ensure customer and business priorities are met.
  
  Operational Support
• Coordinate demonstration equipment logistics in partnership with Sales and Product Management to support product evaluations, customer…