Order Entry and CS Specialist

We are seeking an Order Entry and CS Specialist for a direct hire opportunity in Cypress, CA within the aerospace and defense industry. This role is ideal for a customer service professional with strong order management experience, hands-on ERP knowledge, and the ability to support customers through the full order process from quote and purchase order review through shipping coordination.

The Order Entry and CS Specialist will be a key point of contact for customers and internal teams, helping ensure orders are entered accurately, communication is timely, and service expectations are met. This is a great opportunity to join a stable, process-driven environment where accuracy, teamwork, customer care, and follow-through are highly valued.

Candidates who enjoy working in a fast-paced customer support setting, partnering with cross-functional teams, and managing high-volume order activity will find this role especially rewarding. The position offers the opportunity to build long-term relationships, contribute to operational efficiency, and grow within a professional team environment with supportive leadership and a strong customer-first mindset.

• Enter and process customer orders accurately in an ERP system, ensuring pricing, part numbers, quantities, and delivery details are correct.
• Review customer purchase orders, prepare quotes, and communicate order status updates to customers and internal stakeholders.
• Coordinate with shipping, purchasing, production, and operations teams to support timely order fulfillment.
• Respond to customer inquiries by phone and email with professionalism, accuracy, and a strong service focus.
• Maintain accurate customer, order, and transaction records while following internal procedures and compliance requirements.
• Support issue resolution related to order changes, delivery updates, documentation, and customer requests.

• Direct hire opportunity.
• Salary range: $52,000 to $55,000 per year.
• Location:
  
  Cypress, CA.

• Manage high-volume customer order entry and order processing activities.
• Review purchase orders, prepare quotes, and support customer communication throughout the order lifecycle.
• Coordinate shipping updates and internal order follow-up with cross-functional teams.
• Maintain accurate ERP records and support efficient customer service operations.
• 3 to 5 years of customer service and order management experience.
• Hands-on ERP system experience is required.
• Experience with Microsoft Dynamics/Navision is preferred, but experience with similar ERP systems will be considered.
• Experience handling purchase orders, quotes, order entry, customer communication, and shipping coordination.
• Background in aerospace, manufacturing, or distribution is strongly aligned with this opportunity.
• Strong attention to detail and ability to process orders accurately in a high-volume environment.
• Excellent written and verbal communication skills with a professional, customer-focused approach.
• Ability to prioritize tasks, follow through on open items, and work effectively with internal teams.
• Direct customer service and order processing experience is required, rather than a background focused primarily on general administration or warehouse operations.

• Experience in aerospace, defense, manufacturing, or distribution environments.
• Microsoft Dynamics/Navision experience.
• Familiarity with high-volume order entry, customer purchase orders, quoting, shipping coordination, and ERP-based customer support workflows.

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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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