Technical Product Manager - Mercury Controllers
Listed on 2025-12-10
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IT/Tech
Product Designer
Technical Product Manager - Mercury Controllers
Location: Remote, United States
Job : 43583
As a Technical Product Manager for Mercury Controllers at HID, you will play a critical role in understanding market needs and ensuring our Mercury controllers deliver real‑world value to installers and end users. Leveraging your hands‑on experience with physical access control products, you will influence design decisions and guide the lifecycle of HID’s world‑class Mercury controller portfolio.
In this role, you will support the product management team by gathering insights from the field, conducting competitive research, and translating findings into actionable improvements. You’ll collaborate closely with installers, engineers, and senior product managers to ensure our controllers are practical, reliable, and leading the market. This is a hands‑on, customer‑focused position—ideal for someone eager to build a career in product management.
Who we areHID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high‑tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. For more information, visit
Responsibilities- Gather insights from the field by conducting installer studies and competitive research
- Identify market and product opportunities – define key initiatives, requirements & GTM
- Deliver clear and actionable product requirements and contribute to the Mercury roadmap
- Work with Mercury hardware daily – optimize Mercury requirements and solution
- Contribute to business case and go‑to‑market planning for new solutions
- Effectively manage customer requirements and expectations
- Monitor new product performance metrics and user feedback – guide improvements post‑launch
- Act as the primary point of contact for the development team regarding technical questions and challenges during the development cycle, proactively identifying and mitigating technical risk
- Create and maintain technical product documentation, marketing materials and sales collateral
- Ensure all internal and external documentation repositories are current
- Plan and document product lifecycle policies and customer communications
- Bachelor’s degree and 5+ years’ experience in a similar role
- Strong background in low voltage electronics – hardware enthusiast skills
- Strong background in physical access control (PACS) and/or intrusion detection (IDS)
- Experience in product evaluation and/or competitive analysis
- Ability to read and interpret technical specifications, RFIs, journals and standards
- Present ideas and projects effectively before groups of individuals—from leadership to devs
- Experience in or around product management
- Deep understanding of software dev processes, system architecture, data structures & web technologies
- Strong technical product management background
- Knowledge of the Mercury product portfolio
- Background in APIs and software development
- Experience with Agile development methodologies (Scrum) & tools (Jira)
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work‑life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- Being part of a global organization pioneering hardware, software and services that allow people to confidently navigate the physical and digital worlds
- Empowerment: work as part of a global team in a flexible work environment, learning and enhancing your expertise
- Innovation: embrace challenges and desire to drive change, with openness to flexible work arrangements, job sharing or part‑time options
- Integrity: results‑oriented, reliable, straightforward and valued for your authentic self
The wage range for this role considers a broad scope of factors that are considered when making compensation decisions. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend…
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