Customer Service Lead

Join to apply for the Customer Service Lead role at BLISS Car Wash
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Base pay range

$17.00/hr - $19.00/hr

Benefits

• $17.00 - $19.00 hourly pay plus commission.
• $500 Sign‑on Bonus.
• Flexible working hours.
• Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
• 401(k) with Employer Matching.
• FREE weekly car washes.
• Opportunity for growth within the BLISS family.

Customer Service Lead Responsibilities

• Lead site staff and maintain a clean, safe & efficient site.
• Assist with daily paperwork in the Manager/Assistant Site Manager absence.
• Provide the best customer experience by training the team on internal and external programs and building loyalty through the membership program.
• Train team on Monthly Unlimited Wash Memberships and Single Wash Packages.
• Provide daily direction to staff and ensure safety and compliance procedures are followed.
• Strong problem‑solving skills and maintain regular communication with the Site Manager.
• Execute on‑site open/close process and ensure the site is fully operational during business hours.
• Create a culture of exceptional customer care and leadership.
• Maintain product knowledge and prepare products consistently.
• Ensure clean work areas and a safe environment for employees, vendors, and guests.
• Follow directions and make decisions consistent with job functions.
• Perform after‑hours site cleaning (e.g., tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area).
• Maintain personal appearance and grooming and wear proper uniform.
• Ensure compliance with local, state, and federal laws and internal audits.
• Enjoy working outdoors.
• Be a team player.

Additional Responsibilities

• Greet and create an exceptional first impression for all guests.
• Offer & sell Monthly Unlimited Wash Memberships and Single Wash Packages.
• Ensure all vehicles are loaded correctly and safely onto the conveyor.
• Prep the vehicle within company guidelines.
• Perform quality control checks (verify vehicles are BLISS‑clean and wipe down as needed).

Job Qualifications

• Highest level of customer care and ability to adapt to high‑volume retail.
• Capacity to take initiative when problems arise.
• Flexibility to adapt to a variety of situations.
• Attention to detail and ability to prioritize tasks and meet deadlines.
• Availability to work varied hours/days as business dictates.
• Demonstrated ability to improve staff performance through motivation, training, and setting clear expectations.

Leadership Skills

• Excellent verbal communication skills.
• Ability to lead, support, and contribute to team goals.

Language Skills

• Proficient in English.
• Communicate operational concerns with Management and co‑workers.

Reporting Relationships

• Reports to the Site Manager.

Working And Environmental Conditions

• Works outdoors with exposure to fumes from vehicles, equipment, and cleaning solvents.
• Constant fluctuation in temperature and conditions.
• Noise and vibration exposure.

Physical Demands

• Ability to lift up to 50 lbs.
• Ability to stand or walk for extended periods.
• Flexible hours, night, day, weekends, and holidays.
• Ability to operate all related equipment.

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. The company reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary.

BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. A Sign‑on bonus is payable after 90 days of continued employment. We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.

Seniority

Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industry

Oil and Gas

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