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Customer Service Agent - Water Utilities
Job in
Cypress, Harris County, Texas, 77429, USA
Listed on 2026-01-11
Listing for:
PrideStaff
Seasonal/Temporary
position Listed on 2026-01-11
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
- Job:
Bilingual Customer Service Agent - Water Utilities - Location: HTX 77429
- Pay: $17-$19/hr
- Schedule: M-F Day Shift 7:30AM - 4:30PM
- Full Time, Temp to Hire!!
- Great Benefits While Working With Pride Staff!
* Reply Only If You Are Bilingual In Spanish/English And Have Experience In Water Utilities Industry*
- Customer service:
Assisting customers by phone, email, or in person. This can include answering questions about utility policies and programs, and handling complaints. - Billing:
Processing customer payments, preparing bills, and making adjustments. - Work orders:
Handling work orders for service disconnections, reconnections, and new orders. - Meter reading:
Reading and recording meters and water usage. - Service turn on and off:
Processing requests to turn water service on and off. - Account management:
Establishing and maintaining customer accounts, and ensuring account information is accurate. - Database management:
Inputting and querying databases to make financial adjustments and prorate changes. - Field work:
Performing field work such as installing new meters, repairing leaks, and assisting with emergency repairs. - Special projects:
Assisting with special projects and other related duties.
- Verifying credit and deposit information
- Reviewing customer correspondence
- Providing information about community financial assistance resources
- Reviewing income eligibility applications, tax returns, and transcripts
- Instructing lower level employees
- Transmitting and receiving radio communication to and from field personnel
Compensation / Pay Rate (Up to): $17.00 - $19.00
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