Customer Service Representative - State Farm Agent Team Member

Job Overview

Customer Service Representative at Jeff Adragna State Farm. The role focuses on providing exceptional client experiences, resolving inquiries, and coordinating with agency team members to support community members.

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a needs‑based review process to educate customers about insurance options.
• Communicate effectively to meet customer needs while promoting the business development of the agency.

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem‑solving.

• Hourly pay plus commission/bonus.
• Growth potential and opportunities for advancement within the office.
• Paid time off (vacation and personal/sick days).
• Health benefits.
• Valuable career‑building experience.
• Company parties.
• Competitive salary.
• Flexible schedule.
• Free food & snacks.
• Signing bonus.