Service Updater

Municipal District Services, LLC

The Service Updater position services the customers and supports MDS field staff by taking field repair phone calls and creating and updating work orders. The position also requires direct contact and assistance to walk-in customers. The Service Administrative staff is the primary contact between the company and our client’s customers needing assistance for service-related problems.

• Handle all matters relating to the customer at payment window
• Interact and resolve issues with walk-in customers on AVR/billing questions
• Answer customer service calls and elevate as needed for billing and/or service
• Create and update service orders
• Ability to do locates through Texas 811 or others
• Dispatch work to service and construction personnel
• Administrate rental meters to construction companies, gather agreements, track rental meters, and invoice monthly fees to the districts
• Demonstrate personal accountability through the effective use of resources in daily procedures, processes and practices
• Maintain confidentiality of all materials handled as well as the proper release of information
• Comply with MDS departmental policies regarding attendance and dress code

• High School or GED
• At least 2 years related work experience in customer service, utility billing or cash handling
• Ability to communicate clearly, both orally and in writing to customers, co-workers, and contractors
• Must be able to professionally and tactfully respond to inquiries from the general public

• Proficient at math

• Ability to work overtime and On Call weekends as necessary
• Bilingual highly preferred

• Physical Conditions:
  
  Work is performed in an office environment utilizing modern office equipment and technology and may require sitting for prolonged periods of time using a computer. The incumbent stands, walks, and may twist, reach, bend, crouch and kneel. An incumbent must be able to meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed.