Practice Manager of Operations

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West Canyon Dental Care in Cypress, Texas is looking for a Practice Manager of Operations to join our team.

Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team‑building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. This hard‑working and motivated leader will help guide and support our team as they provide the best patient care to the community.

• Strive toward mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills.
• Develop and pursue annual top‑10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
• Ensure goals and priorities of doctors and teams are achieved through servant leadership.
• Complete Bell Leadership Training every 18‑24 months.
• Support the Doctor‑Led, Hygiene‑Driven, Operations‑Focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.
• Focus and prioritize efforts of the team to support doctor achieving their top‑10 professional goals.
• Create alignment with doctor through daily one‑on‑ones, morning huddles, and weekly touchpoints discussing communication, connection and support needed.
• Commit to serving as a business partner for the doctor, collaborating and developing quarterly and annual financial goals.
• Help doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs.
• Understand the benefits and metrics of DMP and help doctor monitor progress.
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice.
• Partner with doctors to identify skills needed for open positions and build proper selection team within the practice.
• Successfully onboard new team members through partnerships with recruiting and support office.
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles.

• Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO.
• Continuing education to develop your full potential and be a true business partner to our supported doctors.
• Access to an expansive network of mentors and networking opportunities.
• Top‑quality technology to assist in your daily responsibilities and allow more efficiencies to deliver exceptional patient care.

• Associate’s or Bachelor's degree or 3–5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.).
• Experience working in a fast‑paced and customer‑centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year (some travel will eventually be involved).
• A tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the…