Front Desk Receptionist – West Houston

Summary

The Front Desk Receptionist works as part of the medical office team performing necessary clerical duties to prepare patients for the Check In/Out, Registration, Eligibility and Scheduling process. Responsible for answering telephones and gathering third‑party payment information, recording charges, and collecting payments.

• High school diploma/GED
• Bilingual English & Spanish
• 1 year customer service (Required)
• 6 months customer service in Medical Office (Preferred)

• Greet patients and visitors, answer telephone calls courteously, and route calls appropriately.
• Schedule clinic appointments at patient check‑out and by phone.
• Ensure patient confidentiality at all times.
• Observe patients in the waiting room and report any apparent illness or distress to clinical staff.
• Maintain patients’ demographic information and insert new or updated clinical and administrative documentation into charts.
• Assist in maintaining a smooth patient flow throughout the clinic.
• Ensure that patients are advised on the sliding fee scale and make adjustments accordingly.
• Gather third‑party payment information, record charges, and bill patients for services provided as indicated on the encounter form.
• Process charge entry into the Electronic Medical Records system.
• Handle cash – patient payments.
• Participate in Compliance, Risk and Safety, Quality Assurance and Performance Improvement activities.
• Perform other duties as assigned.
• All Health Center staff members have emergency and disaster response responsibilities and participate in all safety programs, which may include assignment to an emergency response team.

• Paid Time Off
• 10 Company holidays
• 1–8 hour Personal holiday
• 401(k) retirement plan – employer matches up to 5%
• Bereavement Leave
• Continuing Education
• Employee Assistance Plan
• Student Loan Forgiveness – if applicable
• Medical, Dental, Vision – Aetna
• Basic Life ($35k)/AD&D – 100% paid by the employer
• EAP – 100% paid by the employer
• Additional benefits available at employee expense:
• Additional Voluntary Life Insurance
• Short‑Term Disability (STD)
• Long‑Term Disability (LTD)
• Accident Insurance
• Critical Illness Insurance
• Hospital
• Permanent Life Insurance