Customer Billing

Customer Billing Specialist

Municipal Operations & Consulting, Inc.

Location: Cypress, Texas

Employment Type: Full Time

Seniority Level: Entry Level

Job Function: Accounting/Auditing and Finance, Air, Water, and Waste Program Management

Salary: $75,000.00 – $90,000.00

• Enter, verify, and update customer account information in billing and meter management systems.
• Process meter books, generate district scrub files, and identify missing or abnormal reads.
• Import, review, and reconcile daily meter re‑reads, reads, and notes in the Customer Billing system.
• Cross‑check and analyze data and usage trends for accuracy.
• Investigate and report on leaks, stuck or broken meters, swapped meters, misreads, and other field discrepancies.
• Maintain confidentiality and accuracy of all customer and company data.
• Perform rebills and credit adjustments for leaks, misreads, and pool fills.
• Follow established department checklists and Standard Operating Procedures (SOPs).
• Answer and direct customer calls; provide account information or elevate as needed.
• Respond promptly and professionally to customer emails and service requests.
• Support the call center during peak periods or emergencies.
• Schedule district communications, including inserts, buckslips, and letters.
• Demonstrate a team‑oriented “Others First” attitude when supporting colleagues and customers.
• Prepare and maintain reports, spreadsheets, and usage summaries for management review.
• Create and update SOP documents and generate district reports as required.
• ically archive all completed work, service records, and closeout documents to company shared drives.
• Maintain organized digital and paper filing systems and calendars.
• Ensure compliance with company policies and confidentiality standards.
• Provide Beacon/Smart Meter support, including investigation of endpoint tampers and performance issues.
• Track meter accuracy and manage meter change‑out tasks.
• Create and manage daily tasks, input completed reads, and clear meter notes.
• Create new tasks as needed based on meter notes or skip‑reason codes.
• Maintain productivity in a time‑sensitive, fast‑paced environment.
• Participate in department team‑building exercises and cross‑training to support other office responsibilities.
• Support other departments with administrative tasks as needed.
• Maintain a clean and organized workspace.
• Attend the full week of onboarding and any required training sessions.

• Strong organizational skills and attention to detail.
• Proficiency in Excel, Starnik, and Adjutant (training provided).
• Excellent verbal and written communication skills.
• Self‑motivated with the ability to work both independently and collaboratively.
• Demonstrates a team‑oriented “Others First” attitude.
• Able to remain composed and efficient under pressure.

• Full‑time position: 7:45 AM – 5:00 PM, Monday through Friday.
• Must be available to work in‑office during emergency response hours (extreme weather or emergency events).
• Insurance and benefits included.