Assistant Spa Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Wellness resources

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. This position is the beginning to building a rewarding career in a dynamic industry.

Company Perks

· Personal and Career Development

· Robust Leadership Training

· Digital Work Environment

· Beautiful Retreats

· Massage Heights Family Fund

· Employee Discounts

· Competitive hourly pay with commission and bonus opportunities

Schedule/Expected work hours

· 6–8-hour shifts

· Required 1 weekend shift

· Days and evening shifts available

· Weekends, evenings, and holidays are required

Job Summary

The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director in exceptional guest service and team member satisfaction.

Responsibilities

· Assist the Retreat Director in supervising all aspects of Retreat operations, including driving revenue and profitability, managing inventory, and ensuring adherence to brand systems and processes.

· Assist with recruitment, hiring, training, developing, and retaining top talent.

· Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role-playing, and training are essential for the success of the Front Desk Team.

· Stay updated on all services, products, and promotions, and set an example for your team.

· Manage team member schedules to ensure proper execution of daily operations.

· Collaborate with the Retreat Director to set individual and team goals; create plans and take action to meet and exceed goals.

· Lead by example, demonstrating the ability to achieve personal and team goals.

Qualifications

· At least 1-year face-to-face sales or retail management experience.

· Self-starter mentality with leadership, organization, communication, and interpersonal skills.

· At least 1-year experience in training, coaching, and conflict resolution.

· Ability to develop positive relationships with employees for coaching and mentoring with discipline.

· Working knowledge of computers and standard software.

· Basic business math skills.