Operations Manager Trainee

Overview

Now is the time to join Cypress Crossroads Dental Group. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings.

The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.

• Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily.
• Assessment, hiring and retention of the right fit team members through comprehensive training, supervision, counseling and coaching.
• Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.
• Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
• Driving year over year revenue and profit growth.
• Management of expenses to achieve monthly goals and budget.
• Show proficiency and adherence to cash management and accounting protocols.
• Be the catalyst in team development of the Perfect Patient Experience.
• Deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement.
• Maintain commitments and open communications with direct supervisors that develop trust‑based relationships and bring forth issues and concerns openly and early.
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully.
• Proficiently use tools and resources related to people functions such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance.
• Ensure compliance with company policies, as well as State, Federal and other regulatory bodies.
• Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
• By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities.
• Develop and implement an office success plan, including staff development and office protocols to provide for efficient operations during manager absences.
• Perform other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes.

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.
• Valid driver’s license and automobile insurance; driver’s license verified by completing a motor vehicle record check at the time of hire.
• Must be able to travel to multiple offices per day, in some cases several times per day, and have reliable means of transportation.
• In lieu of a valid driver’s license and automobile insurance, must have reliable means of alternate transportation that allows for required, timely travel to multiple offices per day.
• Travel may be planned or unplanned and is subject to change without notice.

• Associate degree or Bachelor’s degree.
• Five or more years of experience leading a team, mentoring, and coaching subordinates.

• Results Oriented – energetic self‑starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results.
• Effective Team Builder – character, integrity,…