Restaurant Assistant Manager

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Role

Summary:

A Restaurant Assistant Manager is responsible for providing hands-on support and guidance for the restaurant operations. They will manage Team Members and the process for delivering quality service to all Guests within the restaurant. A Restaurant Assistant Manager will adhere to Cinemark’s brand standards for timeliness, accuracy, guest service, and experience!

Responsibilities:

The essential duties and responsibilities of a Restaurant Assistant Manager include, but are not limited to, the following:

Trains and coaches Team Members to serve food and drinks to guests in a courteous and timely manner

Interacts verbally with Guests creating a friendly and upbeat atmosphere

Completes assigned administrative functions

Ensures cash handling procedures are completed according to company and brand policy

Manages service of alcohol according to all state and federal laws and regulations

Conducts regular inventory and ordering as necessary

Accepts and audits deliveries

Adheres to budgets, increasing profits through cost managements and sales growth

Handles complex and challenging customer service scenarios

Ensures that Team Members follow the dress code Learns and follows the policies and procedures as established in Cinemark’s Guidelines. Enforces these with all staff fairly and consistently

Reports all Employee relations issues to the General Manager and/ (In the absence of the General Manager, management should report Employee relations issues to )All management members must follow the Employee Relations Reporting Protocol All management members are held at a high work ethic standard and code of conduct

Consistently identifies and sanitizes Employee and Guest high-contact areas

Properly utilizes Personal Protective Equipment while completing position-specific tasks

Adapts to the frequency and scope of required cleaning tasks

Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)Performs other work-related duties as assigned

Requirements:

Must be at least 18 years of ageHigh School or G.E.D. graduate preferred

Minimum of 1-2 years of restaurant supervisory experience preferred

Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark’s Management Accreditation Program Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required

Management members who work with alcohol are required to complete a Safe Alcohol Service training program

Availability to work flexible hours which include evenings, weekends, and holidays

Requires regular and consistent attendance

Has an energetic and friendly attitude during each shift

Provides excellent Guest service

Accurate cash handling and basic math skills

Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English Ability to work in a team environment and independently

Ability to take and follow direction

Responds with a sense of urgency

Excellent time management, organizational skills, and attention to detail

Ability to recruit, train, and lead others

Must be able to resolve conflict

Bilingual English/Spanish preferred

Physical and Environmental Requirements:

Frequent bending, kneeling, and lifting up to 50 lbs.

Frequent standing, walking and reaching around the theater.

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