Service Desk Technician Security Clearance

Position: Service Desk Technician with Security Clearance
Zachary Piper Solutions is seeking a Service Desk Technician to support a federal program in Dahlgren, VA. The Service Desk Technician will be the first point of contact for users experiencing local IT issues involving hardware, software, or account access. Responsibilities include logging details in the ITSM system, determining ticket priority, and generating support tickets on behalf of users when required.

Must hold an active TS/SCI security clearance. Responsibilities of the Service Desk Technician:
Provide walk-in and phone support during service hours
Respond to calls and emails, logging details in the ITSM system
Assign ticket numbers and escalate issues when needed
Troubleshoot and resolve hardware, software, and network issues
Support standard desktop apps (MS Office, Adobe, browsers)
Set up and maintain classified systems and networks
Use automated help desk tools for efficient operations
Ensure compliance with DoD cybersecurity policies

Required Qualifications:

Must hold CompTIA Security+CE or higher at start date (IAT Level II)
1-3 years of help desk or related technical experience
Maintain certifications per DoDM 8140.03
Must hold an active TS/SCI clearance. Compensation for Service Desk Technician:
Salary Range: $80,000 - $86,000 (based on experience)
Comprehensive benefits:
Paid Time Off and Military Service Leave
Medical, Dental, and Vision Insurance
401(k) Retirement Savings Plan (with Employer Matching)
Flexible Savings Accounts (Health Flexible Savings Account, Dependent Care Savings Account)
Life and Accidental Death and Dismemberment Insurance
Short- and Long-Term Disability Insurance
Legal Service Plans
Tuition Assistance This job opens for applications on 11/17/2025. Applications for this job will be accepted for at least 30 days from the posting date.