Customer Technical Support Specialist; Help Desk or NEN

Overview

Join to apply for the Customer Technical Support Specialist (Help Desk or NEN) (2907*) role at PSI Pax, Inc.

• Provide technical assistance to computer program users.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.

• Two (2) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC’s Remedy.
• Two (2) years of professional experience in customer service and interpersonal communications, or IT Level 1 designation.
• Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products.
• IT Level 2 designation or higher and related experience (IAT Level 2 or higher).

• Associates Degree in IT Discipline.

PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

PSI Pax, Inc. is an E-Verify Participant.